Frequently Asked Questions
Answers to common questions about renting with Galpon Events.
What areas does Galpón Events serve?
Galpón Events serves Miami-Dade, Broward, and Palm Beach counties, including Miami, Miami Beach, Coral Gables, Doral, Coconut Grove, Wynwood, Aventura, North Miami, Hollywood, Hallandale Beach, Dania Beach, Fort Lauderdale, Plantation, Davie, Sunrise, Miramar, Pembroke Pines, Weston, Pompano Beach, Deerfield Beach, Boca Raton, Delray Beach, and West Palm Beach.
What is the minimum order amount?
Our minimum rental order is $300, excluding taxes, delivery, setup and pickup fees. Applicable fees are listed separately in your quote.
What deposit is required to book?
A nonrefundable retainer of 50% of the total invoice is due within 48 hours of receiving your invoice to reserve your event date and time. The person financially responsible must sign the rental agreement sent at the time of the booking and provide a valid phone number, address and event-day contact information. The remaining balance is due 25 days before the event. Bookings made within 25 days require full payment at confirmation.
How does the wishlist work?
As you browse our rental inventory, add any items you're interested in to your wishlist. When you're ready, submit your wishlist with your name and email, and our team will send you a personalized quote.
How do I request a quote?
You can request a quote by filling out the event brief on our contact page, or by calling us at (754) 777-3544 or emailing partytime@galponevents.com.
Does Galpón Events offer floral design and event styling?
Yes. In addition to rentals, Galpón Events offers custom floral design and full event styling services.
Can I rent individual items without booking full event styling?
Yes. You can browse our rental inventory, add individual items to your wishlist, and request a quote without committing to full styling services.
What is the cancellation and rescheduling policy?
Payments are nonrefundable; only credit is offered, except where required by law. Your booking retainer may be transferred to a new event date within one year of the original date at no additional transfer charge, provided all reserved items are available for the requested date. Please submit cancellation or rescheduling requests in writing.
Are delivery and setup included?
Delivery fees and included services are listed in your proposal. Rental-only orders do not include setup, styling or breakdown unless expressly stated. Requested additional setup and/or breakdown is subject to availability and carries a starting $300 fee per event, unless otherwise agreed in writing. Standard delivery pricing covers accessible ground-level locations. Please disclose stairs, elevators, long carrying distances and loading restrictions before booking, as additional fees may apply. You are responsible for arranging venue access, any required elevator reservations, and crew parking, including parking costs.
Is there a wait time or after-hours fee?
Access delays may require additional waiting time, labor or a return visit. Any related charges will be disclosed and agreed upon. After-hours pickup costs $100 per hour after 11 p.m. on Friday and Saturday, or after 10 p.m. Sunday through Thursday, billed in 15-minute increments. This also applies when a client-caused delay extends pickup beyond those times. Delays caused solely by Galpon are not charged.
What happens if a rented item is damaged?
You are responsible for loss or damage while rentals are in your care, including damage caused by guests or other vendors. Ordinary wear, preexisting damage, inherent defects and damage caused by Galpon are excluded as described in your agreement. Repairable items are charged at reasonable repair cost; lost or irreparable items at reasonable replacement cost. Extraordinary cleaning may also incur a charge. We provide an itemized invoice, due within 48 hours of receipt. Please report any concerns promptly.
How far in advance should I book?
We encourage you to book as early as possible to secure your preferred date and rental items. Availability is confirmed when we review your request. Your reservation is secured once we receive your signed agreement and required payment. For events within 25 days, full payment is required at confirmation.